Support

How do I connect my email account?

When you first open Sotto, you'll be guided through a setup wizard. Click "Sign in with Google" to connect your Gmail account. Sotto requires full access to your email to function as a complete client — including reading, sending, organising, and managing messages on your behalf. Microsoft 365 and Outlook support is coming soon.

Can I connect multiple accounts?

Yes. Go to Settings and click "Add Account" to connect additional accounts. All accounts appear in a single unified inbox, with colour-coded dots to identify which account each email belongs to.

How does email classification work?

Sotto uses a multi-tier classification system. First, it checks if a thread has already been classified. Then it applies your sender rules and keyword rules. For emails that don't match any rules, Sotto uses AI (Anthropic's Claude) to categorise them. You can customise categories, add rules, and override any classification.

Is my email data sent to external servers?

Your email is stored locally on your computer. For AI classification and search, email content (sender, subject, body) is sent to Anthropic's Claude API for processing. Sender domain names are sent to logo.dev for company logos. No email content is stored on any remote server operated by Sotto. See our privacy policy for full details.

How do I revoke Sotto's access to my Gmail?

You can disconnect your account within Sotto's settings, or revoke access directly from your Google Account permissions page. Uninstalling Sotto also removes all local data and encrypted tokens.

Does Sotto work without an AI key?

Yes. Without an Anthropic API key, Sotto still syncs and displays your email. Classification falls back to your sender rules, keyword rules, and thread inheritance. AI-powered features (smart classification and AI search) require an API key, which you can add in Settings.

Where is my data stored?

All email data is stored in a SQLite database in the application's data directory on your Mac (typically ~/Library/Application Support/). OAuth tokens and API keys are encrypted using macOS Keychain via Electron's safeStorage.

How do I clear my local data?

In Sotto's settings, use the "Clear Cache" option to remove all locally stored email data. This does not affect your Gmail account — emails remain safely in Google's servers. After clearing, Sotto will re-sync from Gmail on next launch.